York 911 dispatch issues continue


Officials at the York County 911 center say their problems are getting worse.

A spokesperson for AFSCME, the union that represents the dispatchers, say five employees have left in the past two weeks.

This comes after the county was already facing a major shortage, with employees working 16 hour days.

The union says the problem boils down to a lack a respect and compassion, and though pay is an issue, the biggest problem is management.

A York County spokesman is accusing the union of riling up workers in order to gain leverage for a new contract.

But both sides agree, it has become a toxic work environment.

"Workers are, out of frustration, acting insubordinate", said Mark Walters, York County's Public Information Officer. "They are not respecting their supervisors and administrators. There's blatant disregard for professionalism and respect. There are issues. It's a toxic work environment."

Steven Mullen, a representative of the union, said "It's a very toxic work environment right now. The primary reason is York County's treatment of these employees. The supervisors there, the managers that run the 911 center, they need training, they need to realize that these people are there doing the bread-and-butter work of the 911 center, and they need to be treated with decency and respect."

York County officials say that despite being short staffed, the 911 center is still fully operational and being run around the clock.

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